Can SME Owners turn Key Man Risk to an Advantage?

Posted Leave a commentPosted in Enterprise Architecture, Operational Excellence, Reduce Business Risk

Business owner concerns over staff retention are not uncommon. Beneath the surface, those concerns are often linked to retaining one or more key persons. What’s the impact of losing a key person, and how can Key Man Risk or Key Person Risk be turned into an advantage? What is a Key Person? A Key Person […]

Owner Overwhelmed with Work

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence

When I speak with business owners, a common theme is feeling overwhelmed with work. I can’t think of anyone who wants to be working all the hours that God sends. Experts say that working excessive hours impacts our mental health and our relationships with the people we love most.  It’s not much fun either, so […]

Is Failure to Deliver Value, a Customer Journey Roadblock?

Posted Leave a commentPosted in Customer Journey

Are you struggling to improve customer retention through better customer experiences? Frustrated that improvements to the customer journey requires huge effort and cost, and doesn’t seem to be working out? We take a look at the importance of team work across business and information technology for delivering excellent Customer Journeys. What are the likely organisational […]