I get it, you want to scale the business. The dream: You imagine fine offices. Arriving at your office at 10am, all your staff are busy being productive, delivering value and growing the business. You note the order with appreciation, the whole business running like well-oiled machinery. A smile crosses your face as you anticipate […]
Why do you want to scale a business? Why do you want to scale a business? Do you want more people to benefit from your product or service? Perhaps achieve a critical mass? Or maybe, build a legacy? Not every owner wants to scale a business. Some owners decide to stay small for good reason. […]
Increase productivity, what’s not to like? What difference does it make to an owner? Could it be more customers and more profit? Or how about better customer experience, better products, and stronger brand? Or could it mean more time at home, less stress and looking after your staff? Increase productivity is like motherhood and apple […]
Should I care about innovation of technology? As a business owner, should I care about innovation of technology? A better question is do you want your business to be bigger, better, and faster? For owners that want to scale their business, the answer to both must be yes. Innovation of technology is at the heart […]
Owners might not think that increasing productivity and efficiency is a secret weapon. They might solely focus on the top line and think that its a luxury for later. Is it really a secret weapon? Well yes and no. Of course, owners know that productivity and efficiency makes sense – that’s not a secret. On […]
Importance of Consistency Culture in Business Jo, an owner of a rapidly growing business, was very rightly proud of her achievement. The business had grown quickly with great success. Jo started to feel troubled despite success, something wasn’t right. She’d noticed tensions between staff, things were taking too long, and not working as smoothly as […]
Business owner concerns over staff retention are not uncommon. Beneath the surface, those concerns are often linked to retaining one or more key persons. What’s the impact of losing a key person, and how can Key Man Risk or Key Person Risk be turned into an advantage? What is a Key Person? A Key Person […]
When I speak with business owners, a common theme is feeling overwhelmed with work. I can’t think of anyone who wants to be working all the hours that God sends. Experts say that working excessive hours impacts our mental health and our relationships with the people we love most. It’s not much fun either, so […]
Are you struggling to improve customer retention through better customer experiences? Frustrated that improvements to the customer journey requires huge effort and cost, and doesn’t seem to be working out? We take a look at the importance of team work across business and information technology for delivering excellent Customer Journeys. What are the likely organisational […]
The widower and the roof – would you buy from this insurance company? How does a customer journey impact customer retention, and how might internal IT issues be impacting the customer’s experience? Would you buy from this company? A retired widower contacts his insurance company because recent snow fall has dislodged a roof tile and […]