Scale the Business with Purpose

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth

I get it, you want to scale the business. The dream: You imagine fine offices. Arriving at your office at 10am, all your staff are busy being productive, delivering value and growing the business. You note the order with appreciation, the whole business running like well-oiled machinery. A smile crosses your face as you anticipate […]

Scale a Business profitably without Aggro

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

Why do you want to scale a business? Why do you want to scale a business? Do you want more people to benefit from your product or service? Perhaps achieve a critical mass? Or maybe, build a legacy? Not every owner wants to scale a business. Some owners decide to stay small for good reason. […]

Increase Productivity & Great Customer Experience

Posted Leave a commentPosted in Business Planning, Customer Journey, Operational Excellence, Profitable Growth

Increase productivity, what’s not to like? What difference does it make to an owner? Could it be more customers and more profit? Or how about better customer experience, better products, and stronger brand? Or could it mean more time at home, less stress and looking after your staff? Increase productivity is like motherhood and apple […]

Innovation of technology in Scale-ups

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

Should I care about innovation of technology? As a business owner, should I care about innovation of technology?  A better question is do you want your business to be bigger, better, and faster? For owners that want to scale their business, the answer to both must be yes. Innovation of technology is at the heart […]

Increasing Productivity and Efficiency – secret weapon?

Posted Leave a commentPosted in Operational Excellence, Profitable Growth

Owners might not think that increasing productivity and efficiency is a secret weapon. They might solely focus on the top line and think that its a luxury for later. Is it really a secret weapon? Well yes and no. Of course, owners know that productivity and efficiency makes sense – that’s not a secret. On […]

Owner Success – Consistency Culture in Business

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Reduce Business Risk

Importance of Consistency Culture in Business Jo, an owner of a rapidly growing business, was very rightly proud of her achievement. The business had grown quickly with great success.  Jo started to feel troubled despite success, something wasn’t right.  She’d noticed tensions between staff, things were taking too long, and not working as smoothly as […]

Can SME Owners turn Key Man Risk to an Advantage?

Posted Leave a commentPosted in Enterprise Architecture, Operational Excellence, Reduce Business Risk

Business owner concerns over staff retention are not uncommon. Beneath the surface, those concerns are often linked to retaining one or more key persons. What’s the impact of losing a key person, and how can Key Man Risk or Key Person Risk be turned into an advantage? What is a Key Person? A Key Person […]

Owner Overwhelmed with Work

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence

When I speak with business owners, a common theme is feeling overwhelmed with work. I can’t think of anyone who wants to be working all the hours that God sends. Experts say that working excessive hours impacts our mental health and our relationships with the people we love most.  It’s not much fun either, so […]

Is Failure to Deliver Value, a Customer Journey Roadblock?

Posted Leave a commentPosted in Customer Journey

Are you struggling to improve customer retention through better customer experiences? Frustrated that improvements to the customer journey requires huge effort and cost, and doesn’t seem to be working out? We take a look at the importance of team work across business and information technology for delivering excellent Customer Journeys. What are the likely organisational […]