Metrics in Business – staying in control

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Operational Excellence

Metrics in business help us understand where we are and measure progress. It helps answer questions such as: How do you know that your business is on track or needs a course correction? Is the business making enough progress? Is time used wisely, or would a different approach work better? Rogan Hounsell-Roberts was a founder […]

Business Direction – Framework for SME Success

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Profitable Growth

How does business direction help you be a global leader, beat the competition, and build something of value? What’s getting in the way? You believe you can overcome: If only you could get your arms around your next steps. Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve […]

How much should SMEs invest in technology?

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Operational Excellence, Profitable Growth

When so many owners say that it’s important to invest in technology, why do many hold back? How much is enough? And what’s the best approach for a small business with limited cash? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 […]

Customer experience technology is a game changer

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey

What is customer experience technology? How does it impact business? What practical steps should we take? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping ambitious business owners scale-up and exit. I understand that some […]

Customer experience benefits that drive change

Posted Leave a commentPosted in Business Planning, Customer Journey, Enterprise Architecture, Operational Excellence

Customer experience benefits can be too much of an ideal. At a high-level, who wouldn’t want loyal customers that say good things about your business? With limited time, money and resources, how do you focus on what will drive a real difference? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across […]

Why customer experience matters for scale-up design

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey

You might wonder why customer experience matters so much for scale-ups? Why is that important for your future business design? And what role does tech play? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping […]

Benefits of business systems & processes for scale-ups

Posted 1 CommentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth

In this blog we take a look at six benefits of business systems & processes. Why should ambitious owners make the investment? When does it make sense to disrupt what you’re doing and create something different for the future? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve […]

What are business systems, and why should you care?

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth

What are business systems and why care? Ambitious to take the business to the next level? How could business systems help you make it happen? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping ambitious […]

Information at your Fingertips: Making Faster Decisions

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey, Operational Excellence

How are your vital signs? Do you have information at your fingertips to help your business thrive? Or is lack of information causing your business to struggle? Samantha Hounsell-Roberts was an NHS nurse for over a decade; has years of experience in hospitality; with a deep compassion for people; and helps ambitious business owners scale-up […]

How Business systems help your brand

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey, Enterprise Architecture

How critical are business systems to building your brand and valuation? How can poor business systems damage your brand and worst still impact your customer? What is the best way of building business systems to scale and exit? Samantha Hounsell-Roberts was an NHS nurse for over a decade; has years of experience in hospitality; with […]