Why customer experience matters for scale-up design

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey

You might wonder why customer experience matters so much for scale-ups? Why is that important for your future business design? And what role does tech play? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping […]

Benefits of business systems & processes for scale-ups

Posted 1 CommentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth

In this blog we take a look at six benefits of business systems & processes. Why should ambitious owners make the investment? When does it make sense to disrupt what you’re doing and create something different for the future? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve […]

What are business systems, and why should you care?

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth

What are business systems and why care? Ambitious to take the business to the next level? How could business systems help you make it happen? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping ambitious […]

Information at your Fingertips: Making Faster Decisions

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey, Operational Excellence

How are your vital signs? Do you have information at your fingertips to help your business thrive? Or is lack of information causing your business to struggle? Samantha Hounsell-Roberts was an NHS nurse for over a decade; has years of experience in hospitality; with a deep compassion for people; and helps ambitious business owners scale-up […]

How Business systems help your brand

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey, Enterprise Architecture

How critical are business systems to building your brand and valuation? How can poor business systems damage your brand and worst still impact your customer? What is the best way of building business systems to scale and exit? Samantha Hounsell-Roberts was an NHS nurse for over a decade; has years of experience in hospitality; with […]

Managing Remote Workers Effectively – Guest Blog

Posted Leave a commentPosted in Business Planning, Profitable Growth, Reduce Business Risk

In the “SME Telework – More for Less” series we looked at the benefits of remote workers. This guest blog gives top tips on managing remote workers effectively. Our guest blog is from Siobhan Goodchild, an experienced HR consultant. She has gained experience through a wide range of industries and is an Associate Member of […]

Small Business Systems and Processes for Growth

Posted Leave a commentPosted in Enterprise Architecture, Operational Excellence, Profitable Growth

Small business systems and processes aren’t sexy. After all, it’s not what they are, it’s what they can do that matters. Let me ask you, how are you using business systems and processes to accelerate growth and scale your business? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors […]

What is a data centre & why do business owners care?

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Operational Excellence, Reduce Business Risk

What is a data centre and why care? Why is it important to understand the options? What is the relationship between a data centre, business growth and margins? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion […]

Technology Roadmap: 5 Steps to Start the Journey

Posted Leave a commentPosted in Business Planning, Business Technology

A technology roadmap helps business leaders plan how it will meet its strategic business goals. Owners of scale-ups want to have key tech in place before it’s needed. So, how can owners plan what’s needed, and when, to make sure it’s done in time? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped […]

Technology Strategic Plan: The 7 Steps to Success

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Operational Excellence

How does a business owner create an information technology strategic plan? What’s included to make it useful to scale-up? And, how do you make sure it helps with short-term plans? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has […]