Welcome to KR5 Consulting
KR5 Consulting helps senior leaders to transform & refine their business for profitable growth. We work closely with leaders to assist them in their Digital Transformation; refining their Business System; and applying Digital Technology.
What We Do
We help ambitious leaders to co-create value in the business. Our products and services enable leaders to think through, design, plan and make business changes for competitive advantage and growth.
Who We Serve
UK Businesses with 10 to 100 staff; as well as smaller businesses planning rapid growth. We help senior leaders looking to:
- Improve Customer Experience
- Increase Efficiency & Productivity
- Support High Growth
- Create New Products & Services
When we think of transformation, we might think of popular TV shows where a team of experts transforms a garden or house. It’s a marked change in nature, form or appearance. In business, this can vary from changing part of a business, through to industry disruption. Transformation is closely linked to leadership, moving from the current way of doing things, to a new way that increases business opportunity.
Leadership vs Management
You may know Stephen Covey’s jungle story from his book “Seven Habits of Highly Effective People”. You can quickly grasp the important difference between leadership and management if you envision a group of producers cutting their way through the jungle with machetes. They’re the producers, the problem solvers: They’re cutting through the undergrowth, clearing it out. The managers are behind them, sharpening their machetes, writing policy and procedure manuals, holding muscle development programs, bringing in improved technologies and setting up working schedules and bonus programs for machete wielders. The leader is the one who climbs the tallest tree, surveys the entire situation, and yells, “We’re in the wrong jungle!” But how do the busy, efficient producers and managers often respond? “Shut up! We’re making progress.”
As leaders strive to move the business forward, they can become frustrated about going round in circles; perhaps uncertain about which direction to take; or may struggle to break away from current thinking. This requires fresh thinking and a new perspective. A complete business overview gives leaders confidence in a chosen path. On the other hand, missing the big picture can result in solving the wrong problem or solving the right problem in the wrong way: Either way this can result in delays, cost, and poor business outcomes.
Transformation is driven by a need to be competitive, or reduce the cost of being competitive. The changing industry, competition and customer needs mean that every business must evolve. That’s the cost of maintaining leadership, breaking into a new markets, or responding to change. Therefore, common drivers for transformation are:
- increasing value
- improving efficiency, productivity or reducing cost
- realising new opportunities
The Business System
If you drew a box around all your business activities, that would be The Business System. It’s where the magic happens, transforming the raw ingredients into something of value.
As the business develops, leaders know that things must evolve and move with the times. When the Business System is overdue for improvement it can result in concerns about excessive cost or things falling between the gaps; leaders may feel vulnerable or exposed; or worry about staff welfare. Therefore leaders and others may end up feeling tired and troubled.
Why change a business system
The Business System is how the business creates value. Therefore, it needs to be fit for purpose for the business to be competitive. Fit for purpose also means serving and balancing the needs of the stakeholders. For example, that might include making the business attractive for staff. Changes are often linked to:
- Speed to market
- Reducing cost
- Improving consistency and quality of service
Digital technology is about using computers, mobile apps and other tools to store and process digital information. It includes Artificial Intelligence (AI), Virtual Reality (VR), Augmented Reality (AR) as well as the Internet of Things (IoT).
Leaders know that digital technology is a key part of running any business. Failure to adopt the right technology can cause harm to a business. Unfortunately, it’s not always that straightforward. Some leaders buy solutions and feel disappointed with the results; others are frustrated with poor adoption; and a few struggle with false starts and slow progress.
Why adopt digital technology
Digital technology can enable a business to be faster and cost less. It powers the business so it can be efficient and productive. However, digital can also disrupt. Consider old tech applied in new ways, or new tech changing the game: These open up fresh possibilities. For example, in the past we’ve seen how online has disrupted high-street shops, and trading platforms disrupted both the hospitality and car industry. Generally, digital provides:
- Tools that serve the business to get work done faster, and free staff to add more value to customers
- Automation for speed and reduce non-value waste
- Analytics for faster decisions and insights to grow the business