We help you avoid the damage of not investing in digital and of burning through your cash and time on bad solutions and flawed adoptions. You can avoid the worst outcomes: failure to adapt; a bad fit that disrupts the business; buying solutions you don’t use; duplication and poor integration; endless workarounds that lead to burnout; replacing systems early; poor customer experience; and poor efficiency.
Founders and senior leaders often struggle to implement effective digital technology solutions. There are so many options, so many new developments, it can be bewildering. This can result in no action or going for what looks like a good offering without really understanding the benefit to the business, let alone a plan for adoption.
So how do senior leaders navigate the multitude of tech companies and their offerings? Rich feature sets, impressive ROIs, and successful case studies can seduce even the most seasoned leader. They have a history of success, and make it look so easy, however based on recent studies there’s a gap between the marketing promise and reality. Based on the maturity of the CRM market ($48 billion in 2019) and ERP market ($38 billion in 2018), you might be surprised that about 49% of CRM projects fail (Forrester), and as much as 75% of ERP projects fail (Gartner). According to The Standish Group Chaos Report only 29% of IT project implementations are successful, and 19% are utter failures.
Together we can figure out the best route for your business: Not just to use digital but make it a key part of your business growth. We’ll free your time by using digital effectively so you can focus on what you do best. We’ll develop and communicate a clear vision, strategy, and plan for your future, so you can take control and maximise your chance of success. Your team will be part of that vision and plan, so it becomes as much a part of their success as yours.
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We started our businesses to offer something different from companies that care more about sales targets than solving real problems. We’re independent and a champion for your business. Our core values are:
- Seek understanding – We seek to understand the people and the business to uncover both the vision and challenges. Busy people feel they don’t have time to capture their thoughts and concerns, yet these drive the business forward with purpose.
- Journey together – We know that you build a successful businesses one step at a time. We walk with you to help you build long-term success. For us, the relationship is at the heart of what we do.
- Challenge the status quo – Growing a business involves change that’s driven by where you want the business to be in the future. Your strategy and how you want to differentiate drives the change. We’ll help you identify the gaps, priorities and manage the change.
- Doing the right thing – Doing the right thing is a long-term strategy. We’re more interested in your long-term success than our short-term gain.
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Rogan Hounsell-Roberts - Consultant
I’ve over thirty years of experience in systems, processes, technology and consulting in some of largest businesses in the world. As I worked with different people on different businesses, I realised a couple of things. Firstly, no matter how amazing or elegant the masterpiece, unless people engaged, there’s no solution. Understanding the people in the business and what they need is key to a successful solution.
Secondly, I saw complexity in businesses of all sizes. I realised the need for an overview of how everything fits together for sustainable success. For me, it’s not only about translating vision into implementation, it’s also about the unrelenting march to increase competitive advantage. I’ve walked the journey in small and big business. This has given me insight, knowledge and techniques that have helped me make people very successful.
Samantha Hounsell-Roberts - Account Manager
I’m a people person with strengths in empathy and communication. My background in hospitality, nursing and raising a family have given me a deep understanding of the challenges people face in a workplace. I’ve lived the roller coaster of a start-up to scale-up business as a wife and mother, and I get it. I understand first-hand how stress at work can spill out into home life. My own experience of a high-pressured and fast-paced nursing career taught me the importance of systems: Systems that work for people on the front line, and the need for compassionate and supportive leadership.
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Our story started in a Paris restaurant with the invitation to be a co-founder of a start-up. A year down the line we were in the middle of a deep recession when the dot com bubble burst. With a baby on the way, a mortgage to pay, and no money in the bank – everyone thought it was over. Well, not everyone, Samantha and I had a deep sense of peace that it was all going to be ok. It was a roller coaster ride and yet that business grew and continues to be a successful scale-up.
Fast forward nearly two decades, two teenagers and rather too many air miles, we founded KR5 Consulting in Jan 2017. We’re based in Bracknell, Berkshire, with a heart for business owners and their staff. Our mission is to support owners to profitably scale their business with a competitive edge.