Digital Transformation – Should Scale-Ups Care?

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

What is digital transformation? Does an owner of a scale-up business need to care about digital transformation? After all, they may think “we’re not big enough to invest in that”. They might say “we’re niche and don’t need that”. Or perhaps, “we don’t need digital, we have a personal relationship with each of our customers”. […]

Business Agility in Small Business

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Profitable Growth, Reduce Business Risk

What is Business Agility? Owners may ask, what is business agility and why is it important? Let me answer by telling a story. During the cold war in the 1960’s, Whitaker Pools had a core business of building swimming pools. They were able to adapt to building fallout shelters to meet, at that time, a […]

Business Improvement – Why it matters to Owners

Posted Leave a commentPosted in Business Planning, Operational Excellence, Profitable Growth, Reduce Business Risk

Why business improvement? Why is business improvement so important to owners looking to scale? Let’s compare growth and scaling. Growth without scaling increases the number of staff with turnover. That means if you divided the turnover by the number of staff, you’d get the same amount of revenue per employee. Scaling involves increasing productivity to […]

Is technostress holding your business back?

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

What is technostress and how is it affecting small business? Why is it important to small business owners? How does technostress put the brakes on high-growth and scale-up companies? Technostress is killing productivity. Culture is the cure. Is your phone causing you technostress? Do you check your emails when you wake up? Perhaps in the […]

Working on your business, avoiding the “Owner Trap”?

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

Working on your business, not in it What does “working on your business, not in it” mean? In brief it’s about moving the business forward – Forbes 5-Steps to Scale Your Business. That’s not as simple as it sounds. Business owners may be in the “owner trap”. Owners who work long hours working in the […]

Scale a Business profitably without Aggro

Posted Leave a commentPosted in Business Planning, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

Why do you want to scale a business? Why do you want to scale a business? Do you want more people to benefit from your product or service? Perhaps achieve a critical mass? Or maybe, build a legacy? Not every owner wants to scale a business. Some owners decide to stay small for good reason. […]

Innovation of technology in Scale-ups

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

Should I care about innovation of technology? As a business owner, should I care about innovation of technology?  A better question is do you want your business to be bigger, better, and faster? For owners that want to scale their business, the answer to both must be yes. Innovation of technology is at the heart […]

Owner Success – Consistency Culture in Business

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Reduce Business Risk

Importance of Consistency Culture in Business Jo, an owner of a rapidly growing business, was very rightly proud of her achievement. The business had grown quickly with great success.  Jo started to feel troubled despite success, something wasn’t right.  She’d noticed tensions between staff, things were taking too long, and not working as smoothly as […]

Can SME Owners turn Key Man Risk to an Advantage?

Posted Leave a commentPosted in Enterprise Architecture, Operational Excellence, Reduce Business Risk

Business owner concerns over staff retention are not uncommon. Beneath the surface, those concerns are often linked to retaining one or more key persons. What’s the impact of losing a key person, and how can Key Man Risk or Key Person Risk be turned into an advantage? What is a Key Person? A Key Person […]

7 Worst Customer Journey IT Roadblocks

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Reduce Business Risk

The widower and the roof – would you buy from this insurance company? How does a customer journey impact customer retention, and how might internal IT issues be impacting the customer’s experience? Would you buy from this company? A retired widower contacts his insurance company because recent snow fall has dislodged a roof tile and […]