Customer experience technology is a game changer

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey

What is customer experience technology? How does it impact business? What practical steps should we take? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping ambitious business owners scale-up and exit. I understand that some […]

Customer experience benefits that drive change

Posted Leave a commentPosted in Business Planning, Customer Journey, Enterprise Architecture, Operational Excellence

Customer experience benefits can be too much of an ideal. At a high-level, who wouldn’t want loyal customers that say good things about your business? With limited time, money and resources, how do you focus on what will drive a real difference? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across […]

Why customer experience matters for scale-up design

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey

You might wonder why customer experience matters so much for scale-ups? Why is that important for your future business design? And what role does tech play? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping […]

Information at your Fingertips: Making Faster Decisions

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey, Operational Excellence

How are your vital signs? Do you have information at your fingertips to help your business thrive? Or is lack of information causing your business to struggle? Samantha Hounsell-Roberts was an NHS nurse for over a decade; has years of experience in hospitality; with a deep compassion for people; and helps ambitious business owners scale-up […]

How Business systems help your brand

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey, Enterprise Architecture

How critical are business systems to building your brand and valuation? How can poor business systems damage your brand and worst still impact your customer? What is the best way of building business systems to scale and exit? Samantha Hounsell-Roberts was an NHS nurse for over a decade; has years of experience in hospitality; with […]

Digital Transformation in Business – thinking out the box

Posted Leave a commentPosted in Business Planning, Customer Journey, Enterprise Architecture, Profitable Growth

Digital transformation in business What does digital transformation in business look like? Why is it such a threat to current ways of working? In this final part of a three-part series, we look at market disruption and new opportunities for tomorrow’s leaders. We looked at how mobile and cloud has influenced the way we all […]

Increase Productivity & Great Customer Experience

Posted Leave a commentPosted in Business Planning, Customer Journey, Operational Excellence, Profitable Growth

Increase productivity, what’s not to like? What difference does it make to an owner? Could it be more customers and more profit? Or how about better customer experience, better products, and stronger brand? Or could it mean more time at home, less stress and looking after your staff? Increase productivity is like motherhood and apple […]

Innovation of technology in Scale-ups

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

Should I care about innovation of technology? As a business owner, should I care about innovation of technology?  A better question is do you want your business to be bigger, better, and faster? For owners that want to scale their business, the answer to both must be yes. Innovation of technology is at the heart […]

Owner Success – Consistency Culture in Business

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Reduce Business Risk

Importance of Consistency Culture in Business Jo, an owner of a rapidly growing business, was very rightly proud of her achievement. The business had grown quickly with great success.  Jo started to feel troubled despite success, something wasn’t right.  She’d noticed tensions between staff, things were taking too long, and not working as smoothly as […]

Is Failure to Deliver Value, a Customer Journey Roadblock?

Posted Leave a commentPosted in Customer Journey

Are you struggling to improve customer retention through better customer experiences? Frustrated that improvements to the customer journey requires huge effort and cost, and doesn’t seem to be working out? We take a look at the importance of team work across business and information technology for delivering excellent Customer Journeys. What are the likely organisational […]