Digital Transformation in Business – thinking out the box

Posted Leave a commentPosted in Business Planning, Customer Journey, Enterprise Architecture, Profitable Growth

Digital transformation in business What does digital transformation in business look like? Why is it such a threat to current ways of working? In this final part of a three-part series, we look at market disruption and new opportunities for tomorrow’s leaders. We looked at how mobile and cloud has influenced the way we all […]

Increase Productivity & Great Customer Experience

Posted Leave a commentPosted in Business Planning, Customer Journey, Operational Excellence, Profitable Growth

Increase productivity, what’s not to like? What difference does it make to an owner? Could it be more customers and more profit? Or how about better customer experience, better products, and stronger brand? Or could it mean more time at home, less stress and looking after your staff? Increase productivity is like motherhood and apple […]

Innovation of technology in Scale-ups

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Profitable Growth, Reduce Business Risk

Should I care about innovation of technology? As a business owner, should I care about innovation of technology?  A better question is do you want your business to be bigger, better, and faster? For owners that want to scale their business, the answer to both must be yes. Innovation of technology is at the heart […]

Owner Success – Consistency Culture in Business

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Reduce Business Risk

Importance of Consistency Culture in Business Jo, an owner of a rapidly growing business, was very rightly proud of her achievement. The business had grown quickly with great success.  Jo started to feel troubled despite success, something wasn’t right.  She’d noticed tensions between staff, things were taking too long, and not working as smoothly as […]

Is Failure to Deliver Value, a Customer Journey Roadblock?

Posted Leave a commentPosted in Customer Journey

Are you struggling to improve customer retention through better customer experiences? Frustrated that improvements to the customer journey requires huge effort and cost, and doesn’t seem to be working out? We take a look at the importance of team work across business and information technology for delivering excellent Customer Journeys. What are the likely organisational […]

7 Worst Customer Journey IT Roadblocks

Posted Leave a commentPosted in Customer Journey, Enterprise Architecture, Operational Excellence, Reduce Business Risk

The widower and the roof – would you buy from this insurance company? How does a customer journey impact customer retention, and how might internal IT issues be impacting the customer’s experience? Would you buy from this company? A retired widower contacts his insurance company because recent snow fall has dislodged a roof tile and […]