Metrics in Business – staying in control

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Operational Excellence

Metrics in business help us understand where we are and measure progress. It helps answer questions such as: How do you know that your business is on track or needs a course correction? Is the business making enough progress? Is time used wisely, or would a different approach work better? Rogan Hounsell-Roberts was a founder […]

How much should SMEs invest in technology?

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Operational Excellence, Profitable Growth

When so many owners say that it’s important to invest in technology, why do many hold back? How much is enough? And what’s the best approach for a small business with limited cash? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 […]

Customer experience technology is a game changer

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey

What is customer experience technology? How does it impact business? What practical steps should we take? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping ambitious business owners scale-up and exit. I understand that some […]

Why customer experience matters for scale-up design

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey

You might wonder why customer experience matters so much for scale-ups? Why is that important for your future business design? And what role does tech play? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion for helping […]

Information at your Fingertips: Making Faster Decisions

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey, Operational Excellence

How are your vital signs? Do you have information at your fingertips to help your business thrive? Or is lack of information causing your business to struggle? Samantha Hounsell-Roberts was an NHS nurse for over a decade; has years of experience in hospitality; with a deep compassion for people; and helps ambitious business owners scale-up […]

How Business systems help your brand

Posted Leave a commentPosted in Business Planning, Business Technology, Customer Journey, Enterprise Architecture

How critical are business systems to building your brand and valuation? How can poor business systems damage your brand and worst still impact your customer? What is the best way of building business systems to scale and exit? Samantha Hounsell-Roberts was an NHS nurse for over a decade; has years of experience in hospitality; with […]

What is a data centre & why do business owners care?

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Operational Excellence, Reduce Business Risk

What is a data centre and why care? Why is it important to understand the options? What is the relationship between a data centre, business growth and margins? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has a passion […]

Technology Roadmap: 5 Steps to Start the Journey

Posted Leave a commentPosted in Business Planning, Business Technology

A technology roadmap helps business leaders plan how it will meet its strategic business goals. Owners of scale-ups want to have key tech in place before it’s needed. So, how can owners plan what’s needed, and when, to make sure it’s done in time? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped […]

Technology Strategic Plan: The 7 Steps to Success

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Operational Excellence

How does a business owner create an information technology strategic plan? What’s included to make it useful to scale-up? And, how do you make sure it helps with short-term plans? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; and has […]

Technology Plan: 6 Reasons Why Scale-Ups Need One

Posted Leave a commentPosted in Business Planning, Business Technology, Enterprise Architecture, Profitable Growth

Why do you need a technology plan when you scale a business? What happens if you don’t have one? When do you need it, and what’s involved in putting that into practice? Rogan Hounsell-Roberts was a founder of a successful scale-up; has helped organisations across many sectors achieve success; is a founder of KR5 Consulting; […]